REFUND POLICY

Effective Date: March 2026
Company Name: PREMIERBG
Website: https://premierbg.com/

PREMIERBG, LLC is committed to respecting your privacy and protecting your personal information. This Privacy & SMS Policy describes how we collect, use, share, and safeguard your data when you access our website or use our membership platform, and explains your rights with respect to your personal information, including your consent to receive SMS communications.

1. Scope & Applicability

This Policy applies to all personal information collected by PREMIERBG, LLC through its website at https://premierbg.com/, its membership platform, and any related communications, including SMS, email, and phone. By using our services, you acknowledge that you have read and understood this Policy.

2. Information We Collect

We may collect the following categories of personal information when you use our website, create an account, or interact with our services:

Identification & Contact Data:

  • Full legal name
  • Email address
  • Mobile telephone number
  • Billing and mailing address

Service & Transaction Data:

  • Membership and account details
  • Travel booking and reservation information
  • Payment method information (processed and stored by our PCI-compliant payment processor; PREMIERBG does not store full card numbers)

Communications Data:

  • Information submitted through website forms, chat, or email
  • SMS opt-in consent records and timestamps

Technical & Usage Data:

  • IP address, browser type, and device information
  • Pages visited, time spent, and other analytics data
  • Cookies and similar tracking technologies (see Section 10)

3. How We Use Your Information

PREMIERBG uses the personal information we collect for the following purposes:

  • To create, manage, and maintain your membership account.
  • To process transactions and facilitate travel bookings through third-party providers.
  • To communicate with you regarding your account, bookings, and service updates via email and SMS.
  • To send promotional offers, travel deals, and membership benefits (where you have provided separate consent).
  • To respond to customer service inquiries and resolve disputes.
  • To comply with applicable legal obligations and enforce our Terms and Conditions.
  • To improve our website, platform, and overall service quality through analytics.

We will not use your personal information for any purpose that is materially inconsistent with this Policy without your prior consent.

4. SMS Communications

By providing your mobile telephone number and granting explicit opt-in consent, you agree to receive recurring automated SMS text messages from PREMIERBG, LLC. These messages may include:

  • Booking confirmations and travel reservation updates.
  • Account notifications and security alerts.
  • Customer service responses and support communications.
  • Promotional offers, travel deals, and membership benefits (where separately consented to).

Message frequency will vary based on your account activity and preferences. Standard message and data rates may apply depending on your mobile carrier and plan. PREMIERBG is not responsible for any charges imposed by your carrier.

5. SMS Consent (Opt-In)

PREMIERBG will only send you SMS messages if you have provided your explicit, informed consent. Consent is obtained exclusively through the following opt-in mechanisms on our website:

  • Submitting a website form that includes a clearly labeled SMS consent field.
  • Actively checking an unchecked consent checkbox during account registration or checkout, which reads substantially as: “I agree to receive SMS messages from PREMIERBG, LLC.”

By opting in, you expressly confirm that:

  • You are the authorized user or account holder of the mobile number provided.
  • You are at least 18 years of age, or the age of majority in your jurisdiction.
  • You consent to receive automated SMS messages from PREMIERBG at the number provided.

Consent to receive SMS messages is never a condition of purchasing a PREMIERBG membership or using our services. You may use our platform without consenting to marketing SMS communications.

6. SMS Opt-Out Instructions

You may withdraw your consent to receive SMS messages at any time, at no cost, by replying STOP to any SMS message received from PREMIERBG.

Upon receipt of your opt-out request, PREMIERBG will send a single confirmation message and you will not receive further SMS messages unless you subsequently re-enroll. Opting out of marketing SMS does not affect your ability to receive transactional or account-related messages where required for service delivery.

7. SMS Help & Support

If you need assistance with SMS communications, reply HELP to any message from PREMIERBG, or contact us directly through the following channels:

Email: customercare@premierbg.com

Website: https://premierbg.com/

8. Message & Data Rates

Standard message and data rates may apply to all SMS messages sent and received, depending on your mobile carrier and service plan. PREMIERBG does not charge any additional fees for SMS communications beyond those that may be imposed by your carrier. Please consult your carrier for details about your messaging plan.

9. Data Sharing & Third Parties

PREMIERBG does not sell, rent, trade, or otherwise disclose your personal information — including your mobile telephone number — to third parties for their own marketing or commercial purposes.

We may share your information only in the following limited circumstances:

  • With trusted third-party service providers who assist in operating our platform (e.g., payment processors, SMS delivery providers, IT infrastructure), solely to the extent necessary and under strict confidentiality and data protection agreements.
  • With third-party travel suppliers, to the extent necessary to fulfill a travel booking you have initiated through our platform.
  • As required by applicable law, regulation, or lawful government request.
  • In connection with a merger, acquisition, or sale of assets, in which case you will be notified in advance.

All third-party service providers are contractually required to handle your data in accordance with applicable privacy laws and our data protection standards.

10. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support platform functionality. You may control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

We do not use tracking technologies to sell your personal information to third-party advertisers.

11. Data Security

PREMIERBG implements commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to, encryption of data in transit, access controls, and regular security assessments.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to take steps to protect your account credentials.

12. Your Privacy Rights

Depending on your state or jurisdiction of residence, you may have the following rights with respect to your personal information:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Correction: Request correction of any inaccurate or incomplete information.
  • Right to Deletion: Request deletion of your personal information, subject to applicable legal obligations.
  • Right to Opt-Out: Opt out of certain data processing activities, including marketing communications.
  • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

To submit a privacy rights request, please contact us at:

Email: customercare@premierbg.com

We will respond to your request within the timeframe required by applicable law, and in no event later than forty-five (45) calendar days from receipt.

13. Retention of Personal Information

PREMIERBG retains your personal information only for as long as necessary to fulfill the purposes described in this Policy, to maintain your membership account, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer needed, we will securely delete or anonymize it.

14. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information without parental consent, please contact us at it@premierbg.com and we will take prompt steps to delete such information.

15. Updates to This Policy

PREMIERBG reserves the right to update or modify this Privacy & SMS Policy at any time. When we make material changes, we will update the “Effective Date” at the top of this Policy and, where practicable, notify you by email or through a notice on our website.

Your continued use of the PREMIERBG platform following the posting of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy & SMS Policy or our data practices, please contact us:

PREMIERBG, LLC

Email: customercare@premierbg.com

Website: https://premierbg.com/